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Questions
To Consider When Choosing A Pool Management Company A.
Company Background
1.
Is the pool Management Company a full-time, professional pool management
specialist? 2.
Has the history
of the company been explored? a. Years in business b. Phone book listing c.
Bank references 3.
Has the history
of the company's principals been explored? a. Years in business b. Qualifications 4.
What commitment to continuing education does the company have? 5.
Have you
checked out the company with the Better Business Bureau?
6.
Does the
Company attend National Pool Management Conferences or similar programs to
examine and improve operations? 7.
Will the company provide you with a reference list of at least ten pool
management customers with similar size facility and staff to which they provide
similar services? B.
Insurance
1.
Does the
company provide Worker's Compensation Insurance for its employees? 2.
Does the
company's liability insurance assume primary carrier status while the pool is in
operation? 3.
Is there any
possibility that the company's insurance is complete enough that there may be
some reduction in your coverage requirements and insurance costs? 4.
What are the
company's limits on general liability insurance? 5.
Will they
provide you with certificates of insurance from their carriers? 6.
Is the company able to provide a bid bond and performance bond if asked? C.
Availability
1.
Does the
company have an office facility? Is
it open year-round? 2.
Is the office
open on weekends during the season? 3.
Are the
company's principals, supervisors, and service personnel available seven (7)
days per week, 24 hours per day to respond to problems? 4.
Does the
company have quality service back up? a. Qualified technicians? 1.
On-call rotation for
immediate response? 2.
Experience with
commercial repairs? 3.
Renovations a)
filter and pump
repairs and replacements b)
additions such
as spas and wading pools D.
Codes
& Standards
1.
Is the company
familiar with all local codes and does it operate pools according to those
codes? 2.
Does the
company operate it's pools according to the minimum safety standards of the
National Spa and Pool Institute, 3.
Does the
company have National Swimming Pool Foundation Certified Pool Operators (C.P.O.)
on staff? In what capacity? C.P.O.
instructors? E. Services
1.
Can the company
provide all of the services required? a.
Swim coaches b.
Diving coaches c.
Structured swim lesson program d.
Swim lesson instructors e.
Recreational programs f.
A variety of entry control
systems and supplies g.
Consulting services for
customers exploring repair, renovation or operational options 2.
Who selects
your pool staff? What are their
qualifications? 3.
What
prerequisites do the pool staff members need? a.
Lifesaving b.
CPR for the professional rescuer c.
First Aid 4.
What type of
training program is provided for the staff? a.
Oxygen training b.
A.E.D. (automatic external defibrillator) training c.
Monthly mandatory in-service d.
Impromptu safety audits 5.
What type of
manual and support materials are provided for the staff members? 5.
What kinds of
records are kept on pool operation? 6.
Is the pool
staff uniformed in a professional manner? 7.
What type of
staff supervision is provided? 8.
What are the
qualifications of the company supervisors? 9.
If company
staff error caused damage to pool or equipment, who absorbs the cost of repair? 10.
Is substitute
and/or replacement staff available immediately? |
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St. Louis, MO 156 Weldon Parkway Maryland Heights, MO 63043 Phone: (314) 432-1313 Fax: (314) 432-0059 Kansas City, MO 17201 E. US Hwy 40 Ste. 200 Independence, MO 64055 Phone: (816) 350-2628 Fax: (816) 350-2922
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