Questions To Consider When Choosing A Pool Management Company

A.   Company Background

1.    Is the pool Management Company a full-time, professional pool management specialist?

2.    Has the history of the company been explored?

a.    Years in business

b.    Phone book listing

c.     Bank references

3.    Has the history of the company's principals been explored?

a.    Years in business

b.    Qualifications

  1. What commitment to continuing education does the company have?

  2. Have you checked out the company with the Better Business Bureau? 

  3. Does the Company attend National Pool Management Conferences or similar programs to examine and improve operations?

  4. Will the company provide you with a reference list of at least ten pool management customers with similar size facility and staff to which they provide similar services?

B.   Insurance

  1. Does the company provide Worker's Compensation Insurance for its employees?

  2. Does the company's liability insurance assume primary carrier status while the pool is in operation?

  3. Is there any possibility that the company's insurance is complete enough that there may be some reduction in your coverage requirements and insurance costs?

  4. What are the company's limits on general liability insurance?

  5. Will they provide you with certificates of insurance from their carriers?

  6. Is the company able to provide a bid bond and performance bond if asked?

C.   Availability

  1. Does the company have an office facility?  Is it open year-round?

  2. Is the office open on weekends during the season?

  3. Are the company's principals, supervisors, and service personnel available seven (7) days per week, 24 hours per day to respond to problems?

  4. Does the company have quality service back up?

     a.  Qualified technicians?

    1. Qualified technicians

    2. On-call rotation for immediate response?

    3. Experience with commercial repairs?

    4. Renovations

      1. filter and pump repairs and replacements

      2. additions such as spas and wading pools

D.    Codes & Standards

  1. Is the company familiar with all local codes and does it operate pools according to those codes?

  2. Does the company operate it's pools according to the minimum safety standards of the National Spa and Pool Institute, ANSI (American National Standard Institute) and ASTM (American Society of Testing and Measures)?

  3. Does the company have National Swimming Pool Foundation Certified Pool Operators (C.P.O.) on staff? In what capacity?  C.P.O. instructors?

E.  Services And Staffing

  1. Can the company provide all of the services required?

    1. Swim coaches

    2. Diving coaches

    3. Structured swim lesson program

    4. Swim lesson instructors

    5. Recreational programs

    6. A variety of entry control systems and supplies

    7. Consulting services for customers exploring repair, renovation or operational options

  1. Who selects your pool staff?  What are their qualifications?

  2. What prerequisites do the pool staff members need?

    1. Lifesaving

    2. CPR for the professional rescuer

    3. First Aid

  1. What type of training program is provided for the staff?
    1. Oxygen training
    2. A.E.D. (automatic external defibrillator) training
    3. Monthly mandatory in-service
    4. Impromptu safety audits

  1. What type of manual and support materials are provided for the staff members?

  2. What kinds of records are kept on pool operation?

  3. Is the pool staff uniformed in a professional manner?

  4. What type of staff supervision is provided?

  5. What are the qualifications of the company supervisors?

  6. If company staff error caused damage to pool or equipment, who absorbs the cost of repair?

  7. Is substitute and/or replacement staff available immediately?  

St. Louis, MO

156 Weldon Parkway

Maryland Heights, MO  63043

Phone:  (314) 432-1313

Fax:  (314) 432-0059

Kansas City, MO

17201 E. US Hwy 40 Ste. 200

Independence, MO 64055

Phone:  (816) 350-2628

 Fax:  (816) 350-2922